📦 Shipping Policy

Welcome to Gem of Fortune!

These shipping terms outline how we process, package, and deliver your curated healing boxes. By placing an order, you agree to the terms described below.

Processing & Dispatch

Each box is handcrafted and customized, so please allow up to 15 working days for preparation before dispatch. Once shipped, you will receive a tracking number on your registered email.

Shipping Coverage

We offer free shipping in most countries. However, delivery timelines may vary depending on your location. Customs duties, VAT, or local import fees (if applicable) are the responsibility of the customer.

Delays & Liability

While we do our best to ensure timely delivery, unforeseen events (holidays, customs delays, natural causes) may extend timelines. Gem of Fortune is not liable for delays once the package has been handed over to the shipping carrier.

📜 Terms & Conditions

Welcome to Gem of Fortune!

These terms and conditions govern your use of our website and services. By accessing or purchasing from our site, you agree to abide by the following:

Product Nature

• Each healing box is custom-made, based on your shared details and intentions. You don't get the right to select the product. They are selected and sent to you by our experts.

• All gemstones used are lab-grown and crafted into jewelry by skilled artisans.

• Our products are spiritual aids intended for well-being, clarity, and energy alignment. They are not a substitute for medical treatment or professional advice.

• Our jewelry pieces are designed with spiritual inspiration and symbolic meaning. However, we do not claim or guarantee any specific outcomes, results, or life-changing experiences from wearing them. The decision to purchase and wear these pieces is entirely at the discretion of the buyer. We respect individual beliefs and experiences, but any perceived benefits are personal and subjective.

Usage Restrictions

You may not:

• Republish or resell our content or products.

• Misuse the website or use it for unlawful purposes.

• Copy or distribute material without written permission from Gem of Fortune.

We reserve the right to update or modify these terms at any time without prior notice.

🔄 Cancellations & Refunds

Welcome to Gem of Fortune’s Cancellation & Refund Policy.

No Returns or Exchanges

As each box is personalized to your unique energy and life path, we do not accept returns, refunds, or exchanges once an order has been placed.

Damaged or Missing Items

If your order arrives damaged or incomplete:

• Please email us at feedback@gemoffortune.com within 48 hours of delivery.

• Provide clear photos and/or videos as proof.

• Once verified, we will arrange a suitable resolution (replacement of the damaged item or other action deemed appropriate).

Order Cancellations

Cancellations are not possible once your order enters the preparation phase, as every element is carefully customized to your intention.

🛡️ Privacy Policy

At Gem of Fortune, your trust is sacred to us. This policy outlines how we collect, use, and protect your personal data.

Information We Collect

• Personal details you provide through forms (such as birth details, preferences, and intentions).

• Contact details necessary for shipping and communication.

• Payment details, which are securely processed through trusted gateways.

How We Use Your Data

• To curate and personalize your healing box.

• To provide updates, shipping details, and customer support.

• For improving user experience and maintaining site security.

Data Protection

• We do not sell, trade, or misuse your data.

• All sensitive information is encrypted and handled with utmost confidentiality.

  *By using our website, you consent to this privacy policy.